1-Hour Live CLE | Zoom Webinar
Approved for live, interactive credit by the Virginia State Bar.
Register now. The Virginia CLE deadline is coming soon.
Get practical tools to manage difficult client behaviors - without burning out or crossing ethical lines. Learn about trauma-informed strategies and practical tools you can implement right away into your practice.
Recognize These Clients?
The Ghoster
Won't return calls, ignore emails-until the deadline hits.
The Know-It-All
Challenges everythng, cites Google or AI over your advice.
The Clinger
Excessively needy, panicked, or emotionally dependent.
The Boundary Breaker
Calls at night, texts at all hours, wants therapy from you.
The Blamer
Constantly criticizes you or others, won't take responsiblity.
The Exploder
Reacts with rage, tears, or threats when things don't go their way.
These situations are stressful, risky and draining. Learn about trauma-informed strategies to de-escalate, set boundaries, and protect yourself - while staying compliant with the Virginia Rules of Professional Conduct.
By the end of this training, you'll be able to:
✔ Understand how trauma, mental health, and systemic factors shape client behavior and communication
✔ Identify strategies for de-escalation, boundary-setting, and reflective listening
✔ Learn practical communication and de-escalation strategies
✔ Apply trauma-informed principles in client interactions, interviews, and case management
✔ Maintain emotional resilience and uphold professional boundaries
Who Are We?
Let's face it, lawyers do not leave law school ready to handle the challenges that come from assisting clients who are undergoing profound emotional experiences or trauma.
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That's where we come in.
​Acclivity, LLC provides education for lawyers to navigate the human complexities inherent in the practice of law.
Meet the Presenters
Dr. Rebecca Mathews
Dr. Rebeca L. Mathews, LCMHCS, LPC-S, co-founder of Acclivity, is a Clinical Associate Professor at the University of North Carolina at Greensboro and has over 20 years of experience in mental health training and practice.
Lisa Mathews, Esq.
Lisa Mathews, JD, MBA is Virginia law firm owner and co-founder of Acclivity. She has over 20 years of legal and financial leadership experience. She is also an adjunct professor of family law at Scalia Law School at George Mason University.